Hidden Circle Limited
Delete your account
Request permanent deletion of your Hidden Circle app account. You don’t need the app or a login to contact us.
Request by email
Include the email address used for your account. If you can, send your request from that address. Never send your password.
Sending a request does not delete your account. We’ll verify ownership and ask you to confirm first.
Before you request deletion
- Deletion is permanent. We remove your sign-in account, personal profile, member QR and artist follows.
- Your app tickets can no longer be used. You lose access to all app tickets, including unused tickets, and your member QR will no longer work for entry.
- Payments are not cancelled or automatically refunded. Payments already in progress can still complete. Your existing purchase and refund rights remain, and email support is still available.
Tickets bought through an external service, such as Resident Advisor, remain subject to that service’s ticket arrangements.
What happens next
- We aim to reply within two working days. We’ll email a single-use reference to your registered address and ask you to confirm deletion. The reference expires after seven calendar days.
- We verify ownership and your confirmation. If you can’t access your registered email, tell us. We’ll review other ways to verify ownership; we can’t delete an account without sufficient evidence.
- Deletion normally completes within seven calendar days after ownership verification and your confirmation. We’ll explain any delays and email you once deletion is complete. These targets do not extend applicable privacy-response deadlines.
Company event and artist content stays.
What we keep, and why
- Purchase, payment and attendance records remain where needed for accounting, tax, payment queries, refunds or disputes. Necessary accounting and tax records are kept for six years from the end of the last company financial year they relate to, or longer where legally required.
- Completed deletion records become eligible for removal after 30 days and are cleared during our daily manual review. Unfinished requests are kept until resolved.
- Support emails are reviewed monthly and kept only while needed for your request, follow-up or a specific obligation or dispute.
Service logs and any backups expire under their applicable retention arrangements. See our Privacy Policy for more about retained information.